In this recording:

We review what the customer journey is, how you can map the journey for your organization and how you can use it to reduce costs, increase revenue and create a better customer experience.

Agenda

• What the customer journey is
• How to get started with mapping in your company -
• Tips to improve your processes
• Customer journey in the CRM system
• What is required to succeed in the long run

The webinar is held in English with Norwegian subtitles.

Presented by Jeanette Small Strøm.

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